NOC Version: NOC 2021 Version 1.0
Position Summary for NOC 14404 – Dispatchers
In the fast-paced world of logistics, emergency response, and essential services, professionals working under the Dispatcher NOC Code (NOC 14404) are the unseen conductors orchestrating the movement of people, vehicles, and critical information. Classified under the National Occupational Classification (NOC) 2021 Version 1.0, dispatchers serve as the nerve center of many industries—from coordinating tow trucks and taxis to directing ambulances and fire crews during emergencies. They are masters of multitasking and precision, balancing technology, communication, and real-time decision-making to ensure operations run safely and efficiently.
Whether it’s guiding a truck through a snowstorm, alerting a fire crew to a new emergency, or ensuring that delivery vehicles are deployed effectively, dispatchers are the calm voice in the chaos. Their role is vital in preventing delays, ensuring safety, and supporting public services across Canada. As operators of communication systems and essential links in the occupational network, dispatchers help various service occupations stay connected and responsive. Those looking to search for work in this field will find it to be a dynamic and meaningful occupation, one that plays a key role in maintaining the integrity and speed of Canada’s service sectors.
Job Titles Specific to NOC 14404 in Canada
911 Dispatcher
Alarm System Dispatcher
Ambulance Dispatcher
Emergency Vehicle Dispatcher
Mobile Equipment Dispatcher
Radio Operator
Taxi Dispatcher
Tow Truck Dispatcher
Truck Dispatcher
Utilities Maintenance Crew Dispatcher
Main Responsibilities Common for NOC 14404 in Canada
1. Coordinating Emergency and Operational Services:
Dispatchers receive calls for emergency services or logistical deployment and coordinate an appropriate response. They contact ambulances, police, fire departments, utility crews, and other response teams.
2. Communicating via Technology:
They use computer-aided dispatch (CAD) systems, radios, and telecommunications equipment to process and transmit information to vehicle operators and crews. This requires rapid data input, real-time monitoring, and exceptional communication skills.
3. Dispatching Personnel:
Whether following pre-established schedules or reacting to emergent situations, dispatchers deploy drivers, vehicles, or crews efficiently and safely.
4. Advising on Routes and Conditions:
They provide crucial updates on traffic conditions, construction, accidents, weather, and other logistical considerations, helping drivers avoid delays or hazards.
5. Operating Radio Communications:
For remote locations such as offshore rigs or isolated camps, dispatchers may use specialized radio systems to stay in contact with field teams and ensure safety.
6. Monitoring Workloads:
They keep track of vehicle locations and personnel activities to prevent overload and maximize efficiency.
7. Recordkeeping and Reporting:
Dispatchers maintain detailed logs of mileage, fuel consumption, hours worked, and any incidents or irregularities. They may also be responsible for completing timesheets and payroll documentation accurately.
Job Requirements for NOC 14404 in Canada
Education: Completion of secondary school is required.
Training:
Police and emergency dispatchers must complete formal on-the-job training.
Other dispatchers may receive informal training on the job.
Certification:
A provincial radio operator’s certificate is often required for emergency and other radio-based dispatcher roles.
Skills Needed:
Strong multitasking and problem-solving abilities
Proficiency in dispatch software and communication tools
Excellent verbal communication and data entry speed
Ability to remain calm and focused under pressure
Median Hourly Wages by Provinces
(Estimated based on dispatcher data across industries; always consult local listings for exact figures)
| Province/Territory | Median Hourly Wage |
|---|---|
| Canada (National) | $25.00 |
| Alberta | $28.00 |
| British Columbia | $26.00 |
| Manitoba | $24.00 |
| New Brunswick | $22.50 |
| Newfoundland and Labrador | $23.00 |
| Northwest Territories | $34.00 |
| Nova Scotia | $22.00 |
| Nunavut | $33.00 |
| Ontario | $25.50 |
| Prince Edward Island | $22.00 |
| Quebec | $23.50 |
| Saskatchewan | $25.00 |
| Yukon | $31.00 |
Also, check out Statistics Canada’s Trust Centre to see how your data and privacy are protected.
Utilizing Government Resources
Professionals working under NOC 14404 can take advantage of a variety of official government resources to stay informed about evolving regulations, emergency preparedness, and communication protocols:
Online: Access current classification standards, safety guidelines, and communication regulations from the National Occupational Classification (NOC) and Statistics Canada websites.
Offline: Participate in government-led workshops and seminars on occupational safety, emergency response coordination, and dispatch software.
Certification and Licensing Information: Some dispatchers (especially emergency and radio operators) may need to obtain provincial radio operator’s certificates or complete specific training programs.
By leveraging these tools, dispatchers contribute to the integrity and responsiveness of Canada’s critical infrastructure and service industries.
