NOC Version: NOC 2021 Version 1.0
Position Summary for NOC 6440 - Customer and Information Services Representatives
Job Titles Specific for NOC 6440
Customer Service Representative
Information Clerk
Call Centre Agent
Help Desk Agent
Client Service Representative
Contact Centre Associate
Customer Support Representative
Utility Service Agent
Order Desk Agent
Postal Counter Clerk
Courier Services Representative
Claims Information Clerk
Directory Assistance Operator
Package Tracking Agent
Switchboard Information Clerk
Main Responsibilities common for NOC 6440
Responding to Customer Inquiries:
Customer and information services representatives handle a high volume of inquiries by phone, email, chat, or in person. They provide accurate information regarding products, services, policies, billing, orders, deliveries, and more.
Processing Transactions and Requests:
They may process service changes, billing adjustments, orders, payments, or refunds—depending on the industry. Accuracy and confidentiality are critical in all interactions.
Handling Complaints and Resolving Issues:
Representatives under NOC 6440 are trained to de-escalate complaints, resolve product or service issues, and provide satisfactory solutions in a timely and professional manner.
Documenting and Updating Records:
They record client interactions and updates in internal databases or CRM systems to ensure seamless service across departments and teams.
Promoting Services or Products:
In some settings, they may suggest new services or upsell relevant products based on customer needs, helping the company retain and grow its client base.
Collaborating Across Teams:
They often coordinate with technical support, billing departments, or dispatch teams to fulfill customer requests, follow up on issues, and ensure a consistent service experience.
Job Requirements for NOC 6440
Education: Completion of secondary school is typically required.
Experience: Some roles may require several weeks of on-the-job training. Previous experience in service-related roles (TEER 5) can be an asset.
Skills: Strong communication, problem-solving, computer literacy, conflict resolution, and multitasking are essential.
Certification: Most roles are non-regulated, but some employers may request certifications in customer service, bilingualism, or technical systems depending on the industry.
Median Hourly Wages by Provinces
(Customer Service Representative NOC Code – 6440 *note: The median hourly wages listed are estimates based on available data and may vary depending on factors such as location, experience, employer, and industry. For the most current and region-specific information, it’s recommended to consult official provincial job boards or government labour market resources.)
Province/Territory Median Hourly Wage Canada (National) $21.00 Alberta $22.00 British Columbia $20.50 Manitoba $20.00 New Brunswick $19.00 Newfoundland and Labrador $19.00 Northwest Territories $28.00 Nova Scotia $18.50 Nunavut $28.00 Ontario $21.00 Prince Edward Island $18.00 Quebec $20.00 Saskatchewan $20.00 Yukon $27.00
Utilizing Government Resources
National Occupational Classification (NOC):
Professionals can access detailed NOC information to explore career development pathways, TEER requirements, and related job codes for specialization or advancement.
Online Tools:
Federal resources such as Job Bank and Canada.ca offer downloadable guides, regulatory information, and immigration resources for newcomers looking to enter this occupation.
Offline Training and Support:
Workshops and government-funded employment programs offer training in customer service techniques, communication skills, digital platforms, and workplace standards to help workers thrive in the service industry.
By engaging with these resources, workers under customer service representative NOC code 6440 stay ahead of trends, meet evolving expectations, and maintain service excellence in every interaction.
