Service Advisor

Overview

Victoria Hyundai is looking for a Full-Time Service Advisor (NOC 64409)! This is a full-time, permanent position with 40 hours per week.

Job Description:

·         Answer, in person or on the phone, enquiries from customers

·         Arrange for refunds, exchange and credit for returned merchandise where applicable

·         Explain the type and cost of services offered

·         Provide information about claims or accounts

·         Update accounts, initiate billing and process claim payments, and receive payment for services.

·         Recommend and sell maintenance and repair services to customers

·         Follow up on any unsold work

·         Write service work orders

·         Liaise with technicians to ensure proper work flow

·         Maintain and develop an excellent customer experience

·         Greet customers in a timely, friendly manner

·         Create work orders with accurate information

·         Refer to service history, inspect vehicle, and recommend additional needed service

·         Provide a complete and accurate written cost estimate for labor and parts

·         Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail

·         Keep service department forms, menus and pricing guides up-to-date

·         Explain completed work and all charges to customers.

Job Requirements:

·         Minimum completion of secondary school

·         Minimum 6 months of experience in a customer service or sales environment

·         Experience as an automotive service advisor is an asset

·         Knowledge of PBS and basic computer applications like Microsoft Office

·         Strong written and verbal communication skills.

·         Detail oriented and able to work under pressure.

·         Language in the workplace is English

We offer:

·         $4,155 monthly salary

·         Group benefits plan after 3 months: extended health, dental and vision; life insurance; dependent life insurance; accidental death and dismemberment insurance; long term disability; employee family assistance program

·         Sick days and leaves as per BC ESA

Job Location:

Victoria Hyundai – 525 Gorge Rd E, Victoria, BC V8T 2W5

To Apply:

To those interested PLEASE EMAIL  your resume to recruitment@kotautogroup.com. Please indicate “Victoria Hyundai – Service Advisor” on the email subject.

Kot Auto Group: Phone number 250-491-9467; Fax number 250-491-4978; Mailing address 1638 Cary Road, Kelowna, V1X 2B9