Hotel Manager

Overview

Super 8 Castlegar is looking for a Full-Time Hotel Manager (NOC 60031)! This is a full-time, permanent position of 30-40 hours per week, $40.00 per hour.

Reporting to the Director of Hotel Operations, the Hotel Manager is responsible for all aspects of hotel operations by leading, coaching and mentoring all hotel employees, supervisors and managers.  Ensuring the maximization of hotel revenues, market share, guest satisfaction, employee engagement and supplier relations through the development of a strong service culture.

Job Description:

·         Have excellent knowledge of all departments:  housekeeping, maintenance, sales, marketing, catering, guest services, accounting, food & beverage including banquets and restaurants and human resources

·         Ensure effective day-to-day operational ability on learning and understanding all hotel departments ensuring overall satisfaction

·         Manage the staff of all levels and work in a close team environment

Ensure quality guest experience, from reservation to final check out
Ensure successful customer service recovery procedures
Ensure guests are welcomed, supported and protected throughout their stay
Create a vision for the hotel and support the core values of the company
Manage the property’s administration functions with efficiency and accountability
Resourcefully monitor employee schedules in all departments to ensure adequate coverage with cost control in mind
Understand, create, manage and coordinate all aspects of hotel budget including expenses and revenues
Work with the Director of Sales and the sales team to sell hotel to maximize revenues and yield properly
Identify hotel’s core competencies and set hiring standards accordingly
Provide regular feedback sessions for supervisors and managers to help them achieve the expected high levels of employee and guest satisfaction
Maintain a positive image of the hotel within the local business culture by supporting appropriate initiatives and to participate in community affairs
Set and constantly review standards for hiring, training, appraisal, discipline and termination
Work with external agencies and completes reports on time (i.e. WSIB, Health Inspector, Fire, Police, Pay Equity, etc)
Lead meetings as needed to ensure a smooth flow of overall information
Create feasibility plans and help departments accomplish their set goals
Lead annual employee evaluations
Organize various employee social functions creating solid relations
Constantly bring new ideas on how to improve overall culture of hotel
Perform additional duties as assigned by the Director of Hotel Operations and liaises with Hotel Management.
Job Requirements:

·         University/College graduate or equivalent experience in Hospitality

·         Minimum 5 years in a hotel or hospitality unit environment

·         Excellent communication and leadership skills

·         Hands-on management style

·         Ability to manage the staff of all levels and work in a close team environment

·         Ability to multi-task, motivate and problem solve

·         Computer literate

·         Strong knowledge in overall operations, food & beverage, sales and catering

·         Superb oral and written English skills are key

·         Language in the workplace is English

We offer:

·         Benefits after 3 months: Extended Health Benefits, Dental, Disability (Short term and Long Term), Pension Plan

Job Location:

Super 8 Castlegar – 651 18th Street, Castlegar, BC V1N 2N1

To Apply:

To those interested please email your resume to office@super8castlegar.ca. Please indicate that you are applying for Hotel Manager position at Super 8 Castlegar.