General Manager

Overview

Skinny Duke’s in downtown Kelowna, BC is looking for a Full-Time General Manager (NOC 60030) to join our team! This is a full-time, permanent position with 40 hours per week.

Job Description:

Duties and responsibilities relate to but are not limited to the following:

Daily Operations

Empower and develop team to provide the best guest experience possible
Define and implement service standards; work closely with FOH managers and team to maintain standards and guest relations
Build food and beverage program alongside Ownership, Executive Chef + Executive Bar Manager, monitor and evaluate program, and implement changes as needed to create best guest experience
Work with Marketing Director, Bar Manager and Executive Chef for menu ideas, updates, printing + stuffing; organize menu rollout with team; updates menus on Skinny’s website
Full understanding of opening and closing procedures + reservations
Support FOH management + team as needed, connect, and engage with guests throughout the evening
Run daily FOH preservice briefing; check in preservice with Chef regarding changes in the menu, 86 items, reservation changes, etc.
Ensure that proper security procedures are in place to protect employees, guests, and company assets
Work with Marketing Director and Ownership to plan inhouse events
HR

Responsible for upholding and modelling business’ core values and vision
Set and maintain standards of the workplace; continue to develop a safe and positive culture
Alongside Assistant Manager organize and execute continued learning opportunities for staff both at work and outside of work
Responsible for posting all FOH jobs, interviewing and hiring; ensure we have appropriate levels of staff per season; assist HR with onboarding and training; conduct 2 month reviews for all new hires
Develop and empower FOH managers + team; coach, motivate + support team; annual review of FOH managers + staff, organize and lead regular staff meetings
Responsible for disciplinary action, up to and including termination; aware of company’s policies and procedures of how to discipline and terminate; communicate with Human Resources when employee is hired, written up, or quits/is terminated
Vacation management of all hourly employees
Financial

Expected to understand and meet labour budget and liquor cogs; analyzes when objectives are not being met and takes corrective action
Full understanding of P&L, and ability to read and present at monthly financial statement meetings
Work with Controller to establish budget for FOH line items
Review and evaluate qsa and promo’s regularly; work with Controller to set budget, and adhere to it; analyze variances, and take corrective action
Review top and bottom selling food + beverage items, work with Bar Manager, Executive Chef + Ownership to make appropriate changes
Assist Controller with payroll processing – ensure FOH Managers are approving/entering in all clock in + outs; ensure all training labor is being recorded properly
Work with Controller to understand cash out process, daily sales + labor report, sales projections, and budget planning
Management

Execute goals and ideas created by ownership
Scheduling of all FOH management + staff; utilizes a costed schedule to meet labor cost goal
Maintain general maintenance of restaurant, order repairs as needed; work with Controller to set budget for R+M expenses and adhere to budget
Clear understanding of inventory management, period end, ordering procedures and min stock levels, identify discrepancies and take corrective action; responsible for order all FOH supplies
Respond to reviews on Trip Advisor, Yelp and Google; recognize staff when mentioned; respond to guest complaints or feedback in an appropriate manner
Manage work email and respond to all emails in a timely and professional manner
Attend and lead weekly management meetings
Work closely with and maintain open and frequent communication with Ownership, management, and team
Contribute ideas for marketing to help increase business
Maintain professional knowledge by tracking emerging trends, researching industry, attending continued education courses or workshops, reviewing relevant industry publications, books, media, etc.
Job Requirements:

·         Minimum 3 years of work experience as restaurant/bar manager or supervisor

·         Willing to work in a fast-paced environment

·         Strong communication and leadership skills

·         Must be available to work mornings, late evenings, weekends, holidays

·         Must be able to read and write English

We offer:

·         Annual wage – $76,200 CAD (negotiable)

·         Group benefits (disability, dental, extended medical, prtescriptions, vision, paramedical) after 3 months of employment

·         Gratuities (as applicable)

·         Staff discounts

Job Location:

BNA Brewing – 1250 Ellis Street, Kelowna, BC V1Y 1Z4

To Apply:

To those interested please email your resume to skinnyhirebc@gmail.com . Please indicate that you are applying for Manager position at Skinny Dukes.