Guest Services Manager (NOC 60031)

Overview

Position: guest services manager

Employer: Mount Norquay

Job details

Location: #2 Norquay RoadBanff, ABT1L 1B4
Work location: On site
Salary: $39.00 hourly / 30 to 40 hours per week
Terms of employment: Permanent employment Full time
Early morning, Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend, Overtime required, Overtime available
Starts as soon as possible
Benefits: Health benefits
vacancies: 1 vacancy
SourceJob Bank #3627661
Overview

Languages

English

Education

·        Bachelor’s degree

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

Housing

•  Conduct employee accommodation inspections to ensure compliance with company standards.

•  Coordinate employee housing check-ins and check-outs.

•  Assist in maintaining housing policies and operational procedures.

•  Address housing-related concerns and coordinate resolutions when required.

 

Retail

•  Coordinate and oversee annual inventory counts.

•  Conduct monthly inventory audits and stock reconciliations.

•  Monitor inventory levels and coordinate restocking activities.

•  Implement product pricing and labeling strategies.

•  Develop and support promotional and marketing initiatives.

•  Evaluate customer service standards and implement improvements where necessary.

•  Respond to customer inquiries, requests, and service concerns.

•  Monitor product availability and communicate purchasing requirements to Retail Management.

•  Support sales growth and revenue-generating initiatives.

•  Assist with merchandising and seasonal retail displays.

 

Reservations

•  Process and manage guest reservations using company booking systems.

•  Respond to guest inquiries and provide reservation support.

•  Coordinate with suppliers and third-party service providers to ensure contracted services are delivered effectively.

•  Maintain accurate reservation records and guest information.

•  Assist in resolving booking-related issues and guest concerns.

 

Guest Services

•  Oversee daily Guest Services operations and ensure service standards are maintained.

•  Order, track, and manage rental equipment inventory.

•  Label and organize rental inventory to maintain operational efficiency.

•  Coordinate seasonal retail setups for summer and winter operations.

•  Manage Food & Beverage point-of-sale operations and inventory replenishment.

•  Oversee uniform inventory, including stock tracking, ordering requirements, and organization.

•  Develop and manage employee schedules based on operational requirements.

•  Recruit, onboard, train, and supervise employees, including assigning duties and supporting performance

management.

•  Design, coordinate, and deliver training programs for Guest Services and other departments.

•  Coordinate services and logistics for special groups and events.

•  Ensure events are executed according to company standards and operational requirements.

•  Monitor sales performance and departmental revenues.

•  Develop and implement operational procedures, policies, and service standards.

•  Ensure team members are informed of company policies, procedures, and services.

•  Monitor guest satisfaction and service quality.

•  Resolve escalated guest complaints and operational issues.

•  Ensure compliance with health and safety regulations.

•  Support continuous improvement of guest service operations.

 

Additional Management Responsibilities

•  Attend management meetings and prepare minutes and follow-up actions.

•  Provide operational support and issue resolution outside scheduled work hours when required.

•  Act as a point of contact for urgent operational matters during evenings, weekends, and days off.

•  Train and support Bike Banff department employees.

•  Assist in the setup and operational readiness of Bike Banff locations.

•  Support Bike Banff retail operations, inventory management, and customer service.

•  Participate in management-led staff events and company initiatives.

•  Collaborate with department managers to improve operational efficiency and service delivery.

•  Assist with cross-department coordination to ensure smooth daily operations.

 

Additional information

Work conditions and physical capabilities

·        Fast-paced environment

·        Work under pressure

·        Tight deadlines

·        Attention to detail

·        Combination of sitting, standing, walking

·        Standing for extended periods

·        Large workload

Personal suitability

·        Client focus

·        Efficient interpersonal skills

·        Excellent oral communication

·        Excellent written communication

·        Flexibility

·        Initiative

·        Team player

Benefits

Health benefits

·        Health care plan

How to apply

Additional ways to apply

By email

hr@banffnorquay.com

In person

#2 Norquay RoadBanff, ABT1L 1B4Between 01:00 PM and 04:30 PM

What you must include in your application:

Cover letter