Overview

Position: Guest service agent
Employer: Rocky Mountain House Best Western
Job details
• Location: 4407 41st Avenue Rocky Mountain House, ABT4T 1A5
• Salary: $17.00 to $18.00 hourly (To be negotiated) / 30 to 40 hours per Week
• Terms of employment: Permanent employment Full time
• Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, To be determined, Weekend
• Start date: Starts as soon as possible
• Benefits: Health benefits
• Vacancies: 2 vacancies
• Verified
• Source: Job Bank #2856655
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
Will train
Work setting
• Hotel, motel, resort
Responsibilities
Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Additional information
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Overtime required
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
Benefits
Health benefits
• Dental plan
• Health care plan
How to apply
By email
c-french@live.ca

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