Overview

Position: Guest service supervisor 

Employer: Prestige Vernon Hotel 

Job details

Location: 4411 – 32nd St.Vernon, BCV1T 9G8
Work location On site
Salary: 25.00 hourly / 35 to 40 hours per week
Terms of employmentPermanent employmentFull time
Evening, Shift, Morning, On call, Day, Weekend
Starts as soon as possible
Benefits: Health benefits
Vacancies: 1 vacancy
SourceJob Bank #-1

Overview

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hotel, motel, resort

Responsibilities

Tasks

Interact effectively with resort guests and co-workers to create a positive experience

Monitor, respond, and process guests’ online feedback of hotel
Handle guest registration and room assignments; accommodating special requests whenever possible in a timely manner
Process group arrivals and departures
Take, cancel, and change room reservations
Answer all incoming phone calls in a professional manner
Ensure privacy of guests
Provide information on resort facilities and services with hours of operation
Share general information on points of interest in the area and services in the community
Process guest departures, calculate charges, and receive payment
Understand basic accounting principles, including debit and credit transactions
Complete the daily Front Desk duty sheet
Provide supervision of Guest Service Agents (in the absence of General Manager, Assistant GM, or Guest Services Supervisor)
Assist with training of Guest Service Agents
Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager
Monitor procedures and processes to maximize revenues and control of expenses
Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections
Act as a concierge at front desk for VIP guests
Complete other duties as assigned by the General Manager

 

 

Additional information

Personal suitability

Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

Benefits

Health benefits

Dental plan

Employment groups 

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth

Who can apply for this job?

You can apply if you are:

a Canadian citizen
a permanent resident of Canada
a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

How to apply

Direct Apply

By email humanresources@prestigehotels.ca

By mail

4411 – 32nd St.Vernon, BCV1T 9G8

In person

4411 – 32nd St.Vernon, BCV1T 9G8Between 11:00 AM and 04:00 PM