guest service agent (NOC 64314)- The Olds Hotel

Overview

Position: guest service agent
Employer: The Olds Hotel
Job details
• Location: 5102 50 Street Olds, ABT4H 1H2
• Work location: On site
• Salary: $17.00 hourly / 30 to 40 hours per week
• Terms of employment Permanent employment Full time
• Early morning, Evening, Shift, Flexible hours, Morning, Night, To be determined, Day, Weekend
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3468531
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
• Hotel, motel, resort
Responsibilities
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Additional information
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
How to apply
By email
john@draytonhotel.com