Overview

Position: Catering Service Manager

Employer: Whistler Cooks

Job details

Location: 4-1345 Alpha Lake Road  Whistler, BC V8E 0J1
Work location: On site
Salary: $62,400 to $76,960 annually (To be negotiated) / 40 hours per week
Terms of employmentPermanent employmentFull time
Early morning, Evening, Shift, Flexible hours, Morning, Night, To be determined, Day, Weekend
Starts as soon as possible
Benefits: Health benefits, Financial benefits
Vacancies: 1 vacancy
SourceJob Bank #3463454
Overview

Languages

English

Education

·         Secondary (high) school graduation certificate

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Various locations

Willing to relocate

Responsibilities

Tasks

Event Service Leadership

● Lead onsite service execution for all offsite catered events and events hosted at Whistler
Cooks venues and for Whistler Cooks Clients at their venues.
● Oversee event setup, guest service delivery, bar service, and teardown, ensuring all
details align with event scope and BEOs.
● Act as the primary onsite point of contact for clients, guests, and venue representatives.
● Provide service expertise and collaboration with other staff members during event
planning.
● Conduct pre-event briefings with staff to communicate service timelines, roles, and
expectations.
● Monitor service standards and guest satisfaction, resolving issues in real time and
escalating when necessary.
● Ensure health and safety, food-handling, and responsible alcohol service standards are
adhered to at every event.

Staff Management & Training

● Recruit, train, schedule, and supervise front-of-house event staff and lead servers.
● Foster a service-focused culture reflective of Whistler Cooks values.
● Coach staff on event-specific service techniques, menu knowledge, and guest
interaction standards.
● Participate in performance feedback and staff development to build a high-performing
hospitality team.

Venue & Café Operations
● Manage full front-of-house operations for the Whistler Olympic Park Daylodge Café,
including guest service, cash handling, staffing, and daily service delivery, when the
venue is operational.
● Coordinate with culinary leadership to ensure accurate menu production and timely
replenishment.
● Maintain cleanliness, organization, and service presentation of the café and associated
service areas.
● Ensure compliance with venue-specific policies, health regulations, and service
requirements.
● Support seasonal opening/closing procedures and adjust staffing levels based on
demand.

Logistics & Resource Management
● Ensure equipment, linens, uniforms, and bar supplies are packed, transported, and
returned according to operational standards.
● Collaborate with the warehouse team to maintain accurate equipment counts and reduce
loss/damage.
● Support post-event reconciliation processes including returns, inventory, and incident
documentation.
● Maintain strong communication with all team members and Sales team regarding
resource needs and operational challenges.

Collaboration & Communication
● Participate in weekly operations meetings; report service performance, staffing needs,
and upcoming event requirements.
● Work on aligning staffing and scheduling with event demands.
● Communicate directly with the Sales Manager and Catering Coordinator on client
expectations and special requirements.
● Build positive relationships with venue partners, suppliers, and external stakeholders.

Credentials

Certificates, licences, memberships, and courses

·         Serving It Right Certificate

Additional information

Transportation/travel information

·         Valid driver’s licence

Work conditions and physical capabilities

·         Fast-paced environment

·         Work under pressure

·         Repetitive tasks

·         Physically demanding

·         Attention to detail

·         Standing for extended periods

Personal suitability

·         Dependability

·         Excellent oral communication

·         Flexibility

·         Organized

·         Reliability

·         Team player

·         Ability to multitask

Benefits

Health benefits

Health care plan

Financial benefits
Gratuities

How to apply

By email

hr@whistlercooks.com

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