NOC Version: NOC 2011
Position Summary for NOC 6552 - Other customer and information services representatives
In Canada, the NOC 6552 Other Customer and Information Services Representatives play a vital role in providing customer services such as receiving payments, processing requests, and offering information regarding an establishment’s goods, services, and policies. They work in diverse settings, including retail establishments, contact centers, and various service-oriented organizations. These representatives are essential in ensuring customer satisfaction and maintaining smooth operations by handling inquiries, complaints, and providing relevant information to customers and the public.
In Canada, the NOC 6552 Other Customer and Information Services Representatives are integral to maintaining efficient and customer-centric operations across various industries. Their ability to handle inquiries, process payments, and provide essential information not only enhances customer experience but also contributes to the smooth functioning of the establishments they serve. These professionals are found in diverse settings, from bustling retail environments to specialized contact centers, showcasing the adaptability of their skills in different work environments, be it as a part of a group or wokring solo.
For individuals interested in pursuing careers in customer service, immigration programs offer a pathway to gain valuable experience and explore new opportunities within Canada. Government initiatives, such as the Express Entry program, aim to attract skilled workers in occupations like NOC 6552 to meet the country’s growing demand for customer service representatives. By engaging with such programs, individuals can enhance their professional experience and contribute to Canada’s diverse and thriving economy.
In the realm of government and immigration, the search for occupational opportunities can be quite the adventure. It’s like navigating a labyrinth of bureaucracy, with a few minotaurs of paperwork thrown in for good measure. But fear not, intrepid seeker of work visas, for with persistence and a healthy dose of humor, you too can find your way to the golden fleece of employment. Just remember, when dealing with immigration officials, always keep your wits about you and your sense of humor close at hand.
Job Titles Specific for NOC 6552 in Canada
- Customer Service Clerk
- Call Center Agent
- Information Clerk
- Customer Service Representative
- Customer Service Representative – Call Center
- Customer Service Representative in Insurance, Telephone, Utility and Similar Companies
- Customer Service Representative in Retail Establishments
- Tourist Information Clerk
- Bus Information Clerk
- Accounts Information Clerk
- Complaints Clerk – Customer Service
- Courtesy Desk Clerk
- Enquiries Clerk
- Lost-and-Found Clerk
- Order Desk Agent
- Public Relations Clerk
- Tourist Information Clerk
Main Responsibilities common for NOC 6552 in Canada
- Providing customer services such as receiving payments and processing requests for services.
- Answering, in person or on the phone, inquiries from customers and investigating complaints regarding the establishment’s goods, services, and policies.
- Arranging for refunds, exchanges, and credit for returned merchandise.
- Receiving account payments and credit and employment applications.
- Explaining the type and cost of services offered, and ordering services.
- Providing information about claims or accounts, updating accounts, initiating billing, and processing claim payments.
- Receiving payment for services.
- Promoting goods or services.
- Responding to inquiries and emergencies.
- Investigating complaints and updating accounts.
Job Requirements for NOC 6552 in Canada
The job requirements for Other Customer and Information Services Representatives (NOC 6552) include:
- Customer service representatives in retail establishments: Answer, in person or on the phone, inquiries from customers.Investigate complaints regarding the establishment’s goods, services, and policies. Arrange for refunds, exchange, and credit for returned merchandise. Receive account payments. Receive credit and employment applications.
- Contact centre agents: Take customer orders for goods or services. Promote goods or services. Respond to inquiries and emergencies. Investigate complaints and update accounts.
- Customer service representatives in insurance, telecommunication, utility, and similar companies: Explain the type and cost of services offered. Order services. Provide information about claims or accounts. Update accounts, initiate billing, and process claim payments. Receive payment for services.
- Information services representatives: Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.
Median Hourly Wages by Provinces
- Canada (Overall): The median hourly wage for NOC 6552 in Canada, as of the most recent data, is approximately $23.37.
- British Columbia: The median hourly wage is between $16.75 and $28.00.
- Alberta: The median hourly wage is around $18.00.
- Ontario: The median hourly wage is around $17.00.
- Quebec: The median hourly wage is around $18.50.
- Nova Scotia: The median hourly wage is around $16.00.
- Newfoundland and Labrador: The median hourly wage is between $15.60 and $25.00.
- Saskatchewan: The median hourly wage is between $14.00 and $22.50.
- Manitoba: The median hourly wage is around $15.30.
- New Brunswick: The median hourly wage is around $15.30.
- Prince Edward Island: No specific data available, but the range for the Atlantic provinces is between $14.00 and $22.50.
- Northwest Territories: The median hourly wage is $16.96.
- Yukon Territory: No specific data available, but the range for the territories is between $15.20 and $25.00.
- Nunavut: No specific data available, but the range for the territories is between $15.60 and $25.00.
