NOC 42201 – Social and community service workers

NOC Version: NOC 2021 Version 1.0

Position Summary for NOC 42201 - Social and community service workers

NOC 42201 – Social and Community Service Workers in Canada are dedicated professionals who provide support, guidance, and assistance to individuals and communities facing social challenges. Their work involves developing and implementing programs that address social issues, providing counseling and referral services, and assisting clients in accessing necessary resources and services to improve their quality of life.

Job Titles Specific for NOC 42201 in Canada

  • Social Service Worker
  • Community Service Worker
  • Youth Worker
  • Addictions Counselor
  • Family Service Worker
  • Case Worker
  • Mental Health Worker
  • Outreach Worker
  • Child and Youth Worker
  • Support Coordinator.

Main Responsibilities common for NOC 42201 in Canada

  • Client Assessment: Conducting assessments of clients’ needs and challenges to determine the appropriate services or interventions.

  • Case Management: Managing cases by planning, coordinating, and monitoring various social services to assist clients.

  • Counseling and Support: Providing counseling and support to individuals, families, and groups to help them cope with personal or social issues.

  • Program Development and Implementation: Developing and implementing programs aimed at addressing community and social issues, such as poverty, homelessness, and substance abuse.

  • Resource Connection: Connecting clients with necessary resources and services, including housing, healthcare, job training, and educational opportunities.

  • Advocacy: Advocating on behalf of clients to help them obtain services and resources, and to address systemic barriers.

  • Crisis Intervention: Providing immediate support and intervention in crisis situations, such as cases of abuse or mental health emergencies.

  • Record Keeping and Documentation: Maintaining accurate and confidential client records, including assessments, plans, and progress notes.

  • Outreach and Community Engagement: Conducting outreach to identify individuals or groups in need of services and to promote community resources.

  • Collaboration with Other Professionals: Collaborating with other social service workers, healthcare professionals, and community organizations to provide comprehensive support to clients.

Job Requirements for NOC 42201 in Canada

  • Educational Background: A diploma or degree in social work, social services, psychology, or a related field. Some positions may require specific certifications or additional training.

  • Experience: Prior experience in social services or community work, including internships or volunteer work, is often beneficial.

  • Communication Skills: Strong verbal and written communication skills to effectively interact with clients, families, and other professionals.

  • Interpersonal Abilities: Excellent interpersonal skills, with the ability to build rapport and trust with diverse client groups.

  • Crisis Intervention Skills: Skills in crisis management and intervention, especially for roles dealing with high-risk populations.

  • Cultural Sensitivity: Awareness and sensitivity to cultural, social, and economic diversity in client populations.

  • Problem-Solving Skills: Ability to assess client needs and develop effective solutions or intervention strategies.

  • Record-Keeping Proficiency: Skill in maintaining accurate and confidential client records.

  • Teamwork and Collaboration: Capacity to work collaboratively with other service providers, agencies, and community resources.

  • Adaptability and Resilience: Ability to adapt to challenging situations and cope with job-related stress.

  • Knowledge of Legislation and Resources: Familiarity with relevant legislation, community resources, and social services available to clients.

Median Hourly Wages by Provinces

  • Overall Canada: $45.00 per hour
  • Alberta: $54.00 per hour
  • British Columbia: $50.00 per hour
  • Manitoba: $42.00 per hour
  • New Brunswick: $41.00 per hour
  • Newfoundland and Labrador: $40.00 per hour
  • Nova Scotia: $41.00 per hour
  • Ontario: $46.00 per hour
  • Prince Edward Island: $39.00 per hour
  • Quebec: $42.00 per hour
  • Saskatchewan: $44.00 per hour

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