NOC 4212 – Social and community service workers

NOC Version: NOC 2011

Position Summary for NOC 4212 - Social and community service workers

NOC 4212 designates social and community service workers in Canada, who play a pivotal role in administering and implementing programs that provide crucial support to individuals and communities facing social challenges. These professionals employ a blend of counseling, resource coordination, and advocacy to enhance the well-being of clients, contributing significantly to the development of stronger, more resilient communities through their dedicated and compassionate service.

NOC 4212 encompasses social and community service workers who frequently collaborate with government agencies to ensure that individuals receive necessary assistance and resources. These professionals serve as key officers in the effort to bridge the gap between community needs and government-provided solutions. Their roles often involve conducting thorough searches for appropriate services, coordinating efforts with other officers within various agencies, and facilitating group sessions that foster communal support.

Moreover, these workers assist clients in navigating the complex landscape of government assistance programs, ensuring that the most vulnerable members of society have access to the support they need. By acting as liaison officers between clients and agencies, social and community service workers play an essential role in making government resources more accessible and effective. They also organize and lead groups that are aimed at specific community challenges, working diligently to search for innovative solutions and to implement them effectively.

In summary, the professionals designated under NOC 4212 are instrumental in enhancing the capacity of communities to face social challenges through direct assistance, advocacy, and the coordination of resources across government agencies. Their commitment ensures that every group receives targeted support, creating more inclusive and supportive environments for all community members.

Job Titles Specific for NOC 4212 in Canada

  • Community Service Worker
  • Social Services Coordinator
  • Child and Youth Worker
  • Addiction Support Worker
  • Family Service Worker
  • Residential Care Worker
  • Outreach Worker
  • Disability Services Worker
  • Case Worker
  • Rehabilitation Worker

Main Responsibilities common for NOC 4212 in Canada

  1. Assessment and Planning: Conducting assessments to identify the needs and challenges of individuals and communities, and developing tailored support plans.
  2. Counseling and Support: Providing counseling and emotional support to clients dealing with various issues, such as mental health, addiction, family problems, and unemployment.
  3. Resource Coordination: Connecting clients with appropriate community resources and services, such as housing, healthcare, education, and employment opportunities.
  4. Program Delivery: Implementing and facilitating social service programs, workshops, and group activities aimed at promoting well-being, social integration, and skill development.
  5. Advocacy and Mediation: Advocating on behalf of clients to secure services, rights, and benefits, and mediating between clients and service providers or other parties.
  6. Monitoring and Evaluation: Regularly reviewing and adjusting support plans based on clients’ progress and changing needs, and evaluating the effectiveness of programs and interventions.
  7. Documentation and Reporting: Maintaining accurate records of client interactions, services provided, and program outcomes, and preparing reports for funding bodies and stakeholders.
  8. Community Engagement: Building and maintaining relationships with community organizations, schools, health care providers, and other stakeholders to enhance service delivery and address community needs.
  9. Professional Development: Staying informed about best practices, emerging issues, and innovations in the field of social and community services through continuous learning and professional development.
  10. Crisis Intervention: Responding to crisis situations with clients, providing immediate support and intervention, and coordinating with other services as needed to address emergencies.

Job Requirements for NOC 4212 in Canada

  1. Education: A diploma or degree in social work, social sciences, psychology, or a related field from a recognized institution. Some positions may require specific certifications or additional training related to mental health, addiction, child and youth care, or community development.

  2. Experience: Relevant work experience in social services, community outreach, counseling, or a similar field is often required. Entry-level positions may require less experience, but more specialized roles may demand several years of professional experience.

  3. Licensing/Certification: Certain roles may require professional registration or certification with a provincial regulatory body, depending on the nature of the work and the jurisdiction.

  4. Skills and Competencies: Strong interpersonal and communication skills to effectively interact with clients, families, and community partners. Empathy and sensitivity to understand and respond to the needs of diverse client populations. Problem-solving and critical thinking skills to assess client needs and develop effective intervention plans. Organizational and time management skills to manage caseloads and program responsibilities efficiently. Ability to work collaboratively in a multidisciplinary team as well as independently.

  5. Knowledge: A solid understanding of social service systems, community resources, and referral processes. Knowledge of applicable legislation, policies, and ethics related to social work and client confidentiality. Awareness of cultural diversity and the social determinants of health, and how these factors impact client well-being.

  6. Personal Suitability: Demonstrated commitment to social justice, equity, and inclusion, along with the resilience to work in challenging and emotionally demanding situations.

  7. Legal Requirements: Depending on the role and work setting, a criminal record check, vulnerable sector check, and/or other background checks may be required.

  8. Language: Proficiency in English or French is essential, and additional language skills may be required or beneficial, depending on the community served.

  9. Technology Skills: Competency in using standard office software and specialized client management systems may be necessary.

  10. Continuous Learning: Willingness to engage in ongoing professional development and stay current with best practices in the field of social and community services.

Median Hourly Wages by Provinces

Median Hourly Wages (as of November 2023):

  • Overall Canada: CA$26.50 per hour


  • Alberta: CA$28.00 per hour
  • British Columbia: CA$27.50 per hour
  • Manitoba: CA$26.00 per hour
  • New Brunswick: CA$25.50 per hour
  • Newfoundland and Labrador: CA$26.50 per hour
  • Nova Scotia: CA$25.00 per hour
  • Ontario: CA$27.00 per hour
  • Prince Edward Island: CA$24.50 per hour
  • Quebec: CA$26.00 per hour
  • Saskatchewan: CA$26.50 per hour

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