NOC 3413 – Nurse aides, orderlies and patient service associates

NOC Version: NOC 2011

Position Summary for NOC 3413 - Nurse aides, orderlies and patient service associates

Within the healthcare sector in Canada, Nurse Aides, Orderlies, and Patient Service Associates (NOC 3413) play a crucial role in providing essential support and assistance to patients under the supervision of healthcare professionals. Responsibilities include aiding patients with personal care tasks, such as bathing and dressing, assisting with mobility, transferring patients between beds and wheelchairs, and ensuring a clean and safe environment. These professionals collaborate closely with nurses, doctors, and other healthcare team members to deliver high-quality patient care and promote the overall well-being and comfort of patients. This role demands compassion, empathy, and strong communication skills to effectively interact with patients and their families, while adhering to established protocols and procedures to maintain the highest standards of patient safety and care.

Job Titles Specific for NOC 3413 in Canada

  • Nurse Aide
  • Patient Care Aide
  • Nursing Assistant
  • Orderly
  • Patient Service Associate
  • Health Care Aide
  • Personal Support Worker (PSW)
  • Attendant for Persons with Disabilities
  • Support Worker, Hospital
  • Resident Care Aide

Main Responsibilities common for NOC 3413 in Canada

  1. Patient Care Assistance:

    • Assist patients with activities of daily living, including bathing, dressing, grooming, and toileting.
    • Provide support with mobility, transfers, and positioning, ensuring patient comfort and safety.
    • Help patients with eating, drinking, and medication reminders as directed by healthcare professionals.
  2. Environmental Support:

    • Maintain a clean, orderly, and hygienic environment for patients, including changing linens, emptying bedpans, and sanitizing equipment.
    • Perform routine cleaning tasks, such as sweeping, mopping, and disinfecting surfaces, to prevent the spread of infections.
  3. Patient Monitoring:

    • Observe and report changes in patient condition or behavior to healthcare professionals, including signs of discomfort, pain, or distress.
    • Record vital signs, intake and output measurements, and other relevant patient data accurately and promptly.
  4. Assistance with Procedures:

    • Assist healthcare professionals with medical procedures and treatments, such as wound care, dressing changes, and specimen collection.
    • Prepare and set up equipment and supplies for procedures, ensuring proper sterilization and safety protocols are followed.
  5. Patient Support and Comfort:

    • Provide emotional support and companionship to patients, offering reassurance, encouragement, and empathy during times of illness or distress.
    • Engage in meaningful interactions with patients, engaging in conversation, and participating in activities to promote socialization and mental well-being.
  6. Communication and Collaboration:

    • Communicate effectively with patients, families, and healthcare team members, conveying information clearly and compassionately.
    • Collaborate with nurses, doctors, therapists, and other healthcare professionals to coordinate patient care and address individual needs.
  7. Documentation and Reporting:

    • Maintain accurate and up-to-date documentation of patient care activities, including charts, records, and reports.
    • Complete incident reports, medication administration records, and other documentation as required by facility policies and regulatory standards.
  8. Safety and Infection Control:

    • Adhere to infection control protocols and safety guidelines to minimize the risk of healthcare-associated infections and ensure a safe environment for patients, staff, and visitors.
    • Follow proper procedures for handling hazardous materials, disposing of waste, and using personal protective equipment (PPE) appropriately.

Job Requirements for NOC 3413 in Canada

  1. Education and Certification:

    • Completion of a recognized nursing aide, personal support worker (PSW), or healthcare aide training program.
    • Certification or registration with relevant regulatory bodies, such as the College of Nurses of Ontario (CNO) or the British Columbia Care Aide & Community Health Worker Registry.
  2. Experience:

    • Previous experience in a healthcare setting, preferably in a role involving direct patient care assistance.
    • Familiarity with patient care techniques, procedures, and equipment commonly used in hospitals, long-term care facilities, or community settings.
  3. Interpersonal Skills:

    • Compassionate and patient-centered approach to care, with the ability to build rapport and establish trust with patients and their families.
    • Effective communication skills, both verbal and written, to interact professionally with patients, colleagues, and supervisors.
  4. Physical Abilities:

    • Physical fitness and stamina to perform tasks requiring lifting, bending, and standing for extended periods.
    • Manual dexterity and coordination to assist with patient care activities and operate equipment safely.
  5. Safety and Infection Control Knowledge:

    • Knowledge of infection control principles and practices, including hand hygiene, standard precautions, and isolation procedures.
    • Awareness of safety protocols and procedures to prevent accidents, injuries, and exposure to hazardous materials.
  6. Teamwork and Collaboration:

    • Ability to work effectively as part of a multidisciplinary team, collaborating with nurses, doctors, therapists, and other healthcare professionals to deliver coordinated patient care.
    • Willingness to take direction from supervisors and adapt to changing priorities and responsibilities in a dynamic healthcare environment.
  7. Cultural Competence and Sensitivity:

    • Cultural competence and sensitivity to the diverse needs and backgrounds of patients and families, including respect for cultural, religious, and personal beliefs.
    • Ability to provide culturally competent care and accommodate individual preferences and practices within the scope of professional standards and facility policies.
  8. Professionalism and Ethics:

    • Commitment to upholding ethical standards and professional conduct, including maintaining patient confidentiality, respecting privacy, and adhering to codes of conduct and regulatory requirements.
    • Demonstrated integrity, honesty, and reliability in fulfilling job duties and responsibilities.

Median Hourly Wages by Provinces

Median Hourly Wages (as of November 2023):

  • Overall Canada: CA$20.50 per hour


  • Alberta: CA$22.00 per hour
  • British Columbia: CA$21.50 per hour
  • Manitoba: CA$20.00 per hour
  • New Brunswick: CA$19.50 per hour
  • Newfoundland and Labrador: CA$20.50 per hour
  • Nova Scotia: CA$19.00 per hour
  • Ontario: CA$21.00 per hour
  • Prince Edward Island: CA$18.50 per hour
  • Quebec: CA$20.00 per hour
  • Saskatchewan: CA$21.00 per hour

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