NOC 0621 – Retail and wholesale trade managers

NOC Version: NOC 2011

Position Summary for NOC 0621 - Retail and wholesale trade managers

Within Canada, a role categorized under NOC 0621 – Retail and wholesale trade managers entails comprehensive oversight of the operational facets within retail or wholesale establishments. This includes adeptly managing personnel, inventory, and fostering positive customer relationships. These seasoned professionals are tasked with devising and executing strategic initiatives aimed at optimizing sales, profitability, and overall customer contentment within the dynamic realms of retail or wholesale trade.

Job Titles Specific for NOC 0621 in Canada

  • Retail Manager
  • Store Manager
  • Sales Manager
  • Wholesale Manager
  • Department Manager
  • Operations Manager (Retail/Wholesale)
  • Merchandising Manager
  • Regional Manager (Retail/Wholesale)
  • Distribution Manager
  • Inventory Control Manager

Main Responsibilities common for NOC 0621 in Canada

  1. Leadership and Operational Oversight:

    • Provide effective leadership and direction to retail or wholesale teams, ensuring smooth and efficient day-to-day operations.
    • Develop and communicate strategic goals and objectives, aligning them with organizational priorities and industry best practices.
  2. Staff Management and Development:

    • Recruit, train, and supervise retail or wholesale staff, fostering a positive work culture and promoting teamwork and collaboration.
    • Conduct performance evaluations, provide feedback, and implement training programs to enhance employee skills and productivity.
  3. Inventory and Supply Chain Management:

    • Monitor inventory levels, analyze sales data, and forecast demand to optimize stock levels and minimize shortages or overages.
    • Coordinate procurement activities, negotiate contracts with suppliers, and ensure timely delivery of goods to meet customer demand.
  4. Sales and Marketing Strategies:

    • Develop and implement sales and marketing strategies, including promotional campaigns, advertising initiatives, and pricing strategies, to attract and retain customers.
    • Analyze market trends, customer preferences, and competitor activities to identify opportunities for growth and improvement.
  5. Financial Management and Budgeting:

    • Prepare and manage budgets, analyze financial reports, and monitor expenses to achieve revenue targets and profitability objectives.
    • Implement cost-saving measures and optimize resource allocation to maximize profitability while maintaining quality standards.
  6. Customer Service Excellence:

    • Foster a customer-centric approach and ensure high levels of customer satisfaction by providing exceptional service and addressing customer inquiries and concerns promptly and professionally.
    • Implement customer feedback mechanisms and quality assurance programs to continuously improve service delivery and customer experience.
  7. Compliance and Risk Management:

    • Ensure compliance with regulatory requirements, industry standards, and company policies, including health and safety regulations, employment laws, and data protection regulations.
    • Implement risk management strategies and security measures to safeguard assets, mitigate risks, and maintain a safe and secure working environment.
  8. Technology Integration and Innovation:

    • Embrace technology trends and innovations to streamline operations, enhance productivity, and improve customer engagement.
    • Evaluate and implement retail management software, POS systems, and other technology solutions to optimize efficiency and performance.

Job Requirements for NOC 0621 in Canada

  1. Education and Experience:

    • Bachelor’s degree in business administration, marketing, retail management, or a related field.
    • Several years of progressive experience in retail or wholesale management roles, with a proven track record of success.
  2. Industry Knowledge and Expertise:

    • In-depth understanding of retail or wholesale operations, including sales techniques, inventory management, merchandising principles, and customer service best practices.
    • Familiarity with relevant laws, regulations, and industry standards governing retail or wholesale operations.
  3. Leadership and Communication Skills:

    • Strong leadership and interpersonal skills, with the ability to motivate teams, build relationships, and influence stakeholders at all levels.
    • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
  4. Analytical and Problem-Solving Abilities:

    • Analytical mindset with strong numerical and analytical skills, capable of interpreting sales data, financial reports, and market trends to make informed decisions.
    • Effective problem-solving abilities, with the capacity to identify issues, analyze root causes, and implement solutions to overcome challenges.
  5. Technical Proficiency:

    • Proficiency in computer applications and retail management software, such as POS systems, inventory management systems, and CRM software.
    • Ability to adapt to new technologies and innovations, leveraging them to streamline operations and drive business growth.
  6. Customer Focus and Service Orientation:

    • Customer-centric mindset with a commitment to delivering exceptional service and exceeding customer expectations.
    • Proven ability to understand customer needs, anticipate preferences, and tailor solutions to enhance customer satisfaction and loyalty.
  7. Adaptability and Flexibility:

    • Adaptability to work in a fast-paced, dynamic environment, with the ability to prioritize tasks, manage competing demands, and meet deadlines.
    • Flexibility to adapt to changing market conditions, industry trends, and organizational priorities, and adjust strategies accordingly.
  8. Continuous Learning and Professional Development:

    • Commitment to ongoing learning and professional development, staying abreast of industry trends, best practices, and emerging technologies through training and networking opportunities.
    • Willingness to pursue relevant certifications, attend workshops, and participate in industry events to enhance skills and knowledge.

Median Hourly Wages by Provinces

Median Hourly Wages (as of November 2023):

  • Overall Canada: CA$36.50 per hour


  • Alberta: CA$39.00 per hour
  • British Columbia: CA$38.00 per hour
  • Manitoba: CA$36.00 per hour
  • New Brunswick: CA$35.00 per hour
  • Newfoundland and Labrador: CA$37.00 per hour
  • Nova Scotia: CA$34.50 per hour
  • Ontario: CA$38.50 per hour
  • Prince Edward Island: CA$33.50 per hour
  • Quebec: CA$36.00 per hour
  • Saskatchewan: CA$37.50 per hour

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