NOC Version: NOC 2011
Position Summary for NOC 6611 - Cashiers
Professionals who work under NOC 6611 in Canada play a crucial role in various service, retail, and wholesale establishments by operating cash registers, optical price scanners, computers, or other equipment to record and accept payment for goods, services, and admissions. They are found working in diverse settings including stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, and government offices. The role of a cashier goes beyond just handling transactions; they also greet customers, provide information, assist in seat selection at events, calculate foreign currency exchange, and may even handle reservations and take-out orders. Some secondary school education is typically required for this position, and on-the-job training is usually provided. Cashiers have the opportunity to progress to supervisory roles, such as head cashier, with additional training or experience.
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Job Titles Specific for NOC 6611 in Canada
- Retail Cashier
- Customer Service Cashier
- Checkout Operator
- Front End Clerk
- Point of Sale (POS) Clerk
- Grocery Cashier
- Service Cashier
- Pharmacy Cashier
- Fast Food Cashier
- Gas Station Attendant
Main Responsibilities common for NOC 6611 in Canada
Transaction Processing: A cashier operates cash registers, optical price scanners, or other equipment to accurately record transactions. This aspect of the work involves handling cash, cheques, credit cards, and automatic debit payments, ensuring that all sales are processed efficiently and accurately. The government’s guidelines on occupational standards and privacy regulations necessitate that cashiers maintain confidentiality and security in all transactions.
Customer Service: Providing information and assistance to customers is a key part of a cashier’s role. They greet customers, help with seat selection in venues like theatres and sports establishments, and respond to inquiries, thereby enhancing the social and business aspects of customer service. Cashiers may also handle reservations and take-out orders, contributing to an overall positive customer experience.
Merchandising and Maintenance: In some settings, cashiers are involved in stocking shelves and maintaining the cleanliness of the checkout area. This aspect of their work supports the overall business operations and ensures that the sales environment is welcoming and organized.
Compliance and Security: Adhering to government regulations and business policies related to financial transactions and privacy is crucial. Cashiers must ensure that all sales activities comply with the relevant legal terms and standards, safeguarding both the business and customer information.
Information Management: Cashiers may be required to calculate total payments received at the end of their work shift and reconcile this with total sales, requiring attention to detail and accuracy in handling financial data. They also verify the age of customers when selling age-restricted products like lottery tickets, alcohol, or tobacco, adhering to government regulations.
Job Requirements for NOC 6611 in Canada
Educational Background: While some positions may only require on-the-job training, a secondary school education is often preferred by employers. This foundational education helps cashiers to quickly adapt to the occupational requirements of their roles, including understanding basic financial transactions and customer service principles.
Training and Experience: Cashiers in Canada may not always need prior experience, as many employers offer on-the-job training. However, previous work experience in sales, customer service, or a related field can be beneficial. This experience helps a cashier to develop the necessary skills to effectively interact with customers and manage sales transactions.
Customer Service Skills: Excellent communication and interpersonal skills are crucial for cashiers, as they frequently interact with customers. The ability to provide helpful information and address customer inquiries or concerns in a friendly and professional manner is essential for maintaining high standards of service.
Numeracy Skills: Basic math skills are important for cashiers, as they need to handle cash and process transactions accurately. This includes giving the correct change and understanding sales terms and conditions.
Attention to Detail: Accuracy in processing transactions and attentiveness to customer needs are vital. Cashiers must also be vigilant about privacy policies, ensuring that customer and business data is handled with confidentiality and in compliance with government regulations.
Technology Proficiency: Familiarity with electronic equipment, such as cash registers and point-of-sale (POS) systems, is increasingly important. As businesses continue to integrate technology into their operations, cashiers must be able to navigate these tools efficiently.
Adaptability and Flexibility: The retail environment can be fast-paced and dynamic. Cashiers must be adaptable and able to handle various tasks, from managing long lines to dealing with unexpected issues.
Median Hourly Wages by Provinces
- Canada (Overall): $14.00
- Alberta: $17.00 in Calgary
- British Columbia: $13.85 in Vancouver/Lower Mainland
- Manitoba: $11.65 in Winnipeg
- New Brunswick: $11.50 in Fredericton/Oromocto
- Nova Scotia: $11.55 in Halifax
- Ontario: $14.00 in Toronto and Ottawa
- Prince Edward Island: $12.25
- Quebec: $12.50 in Montreal
- Saskatchewan: $12.00 in Saskatoon/Biggar
