Overview
The Keg Peterborough is looking for a Full-Time Service Manager (NOC 60030)! This is a full-time, permanent position, working 30 hours per week.
Job Description:
· Plan, organize, direct, control and evaluate the food services operations of the Keg Sudbury
· Implement the standard of High Impact Floor Management (HIFM) in regard to opening, hot spots, “figure B’s”, and interacting with guests
· Provide ongoing coaching and constructive feedback to staff
· Handle guest complaints and interact with guests through Keg hospitality
· Analyze operational performance, including food cost, labor cost, and customer satisfaction, and implement strategies for continuous improvement
· Maintain and update staff opening and closing checklist process in consultation with Departmental Managers
· Verify staff in-times and make adjustments to staffing levels in relation to reservation loads
· Ensure end-of-night standards are maintained and constant communication of guest flow to ensure waste is minimized
· Ensure all Managers and Floorwalkers are up to date with any changes to, or on, Keg World
· Implement and follow up with all Corporate Initiatives and Standards
· Monitor Keg standards for adherence and accuracy and follow-up when required
· Host staff shift meetings (minimum 2 per week) and keep notes on file for reference
· Conduct meetings (as required) to sample and discuss features, operational initiatives, service strategy, etc.
· Clear communication of labour issues or suggestions in OneNote to improve service/labour costs
· Manage daily labour costs without compromising guest satisfaction or Keg standards
· Champion Health and Safety meetings, managing staff first-aid certifications in addition to internal supplies.
Job Requirements:
· Minimum 3 years of related experience in the food service sector
· Education or training hospitality or food and beverage service management is an asset
· Must be available to work evenings and weekends
· Language in the workplace is English
We offer:
· Annual salary of $56,160
· Optional group benefits after 3 months
Job Location:
The Keg – 820 High St, Peterborough, ON K9J 1Z3
To Apply:
To those interested please email your resume to peterborough@thekeg.com. Please indicate that you are applying for the Service Manager position.
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