65201 – Food counter attendants, kitchen helpers and related support occupations

NOC Version: NOC 2021 Version 1.0

Position Summary for NOC 65201 - Food counter attendants, kitchen helpers and related support occupations

NOC 65201, the position encompasses Food Counter Attendants, Kitchen Helpers, and related support occupations. Individuals in these roles are crucial in preparing, heating, and finishing simple food items, serving customers at food counters, and ensuring a smooth operation within the kitchen and dining areas. They are responsible for tasks such as taking orders, cleaning and preparing foodstuffs, using various kitchen appliances to prepare fast food items, portioning and assembling food, serving customers, and maintaining cleanliness and order in the kitchen and dining areas. Employment in this category is found across a wide range of establishments, including restaurants, cafés, hotels, fast food outlets, and cafeterias, with on-the-job training typically provided. This NOC code represents a vital segment of the workforce within the food service industry, contributing to the efficiency and customer service excellence of their establishments.

Job Titles Specific for NOC 65201 in Canada

  • Food Counter Attendant
  • Kitchen Helper
  • Dishwasher
  • Fast-Food Preparer
  • Cook’s Helper
  • Cafeteria Counter Attendant
  • Salad Bar Attendant
  • Sandwich Maker
  • Ice Cream Counter Attendant
  • Bus Boy/Girl
  • Bartender Helper
  • Food Service Helper

Main Responsibilities common for NOC 65201 in Canada

  • Taking Customers’ Orders: Accurately recording customer orders, understanding menu items and their preparation, and communicating special requests to the kitchen staff.

  • Preparing Simple Food Items: Cleaning, peeling, slicing, and trimming foodstuffs using manual and electric appliances. This might include preparing ingredients for more complex dishes or assembling and heating simple food items.

  • Operating Kitchen Equipment: Using deep fryers, grills, ovens, dispensers, and other equipment to prepare fast food items such as sandwiches, hamburgers, fries, salads, ice cream dishes, milkshakes, and other beverages.

  • Portioning and Assembling Food: Portioning, assembling, and wrapping food or placing it directly on plates for service to patrons, as well as packaging take-out food.

  • Serving Customers: Serving customers at counters or buffet tables, which may include explaining menu items, answering questions about ingredients, and ensuring customer satisfaction.

  • Maintaining Cleanliness: Washing work tables, cupboards, and appliances, removing trash, cleaning kitchen garbage containers, and ensuring the dining and kitchen areas are clean and orderly.

  • Stock Management: Stocking refrigerators and salad bars, keeping records of the quantities of food used, and ensuring that all supplies are adequately replenished.

  • Supporting Kitchen and Dining Area Operations: Assisting cook and kitchen staff by washing and peeling vegetables and fruits, sweeping and mopping floors, and performing other duties to support the overall operations.

  • Dishwashing: Washing dishes, glassware, flatware, pots, and pans either by hand or using a dishwasher, and ensuring that all items are properly stored after cleaning.

Job Requirements for NOC 65201 in Canada

  • Educational Background: While some employers may require some level of secondary school education, many positions do not have strict educational prerequisites. The focus is often more on the ability to learn quickly and adapt to the job’s demands.

  • On-the-Job Training: Most positions offer on-the-job training, allowing individuals to gain the necessary skills and knowledge to perform their duties effectively. This training might cover food preparation techniques, customer service best practices, and health and safety regulations.

  • Physical Stamina and Dexterity: The roles often require standing for long periods, moving quickly during busy times, and using manual dexterity to prepare food, clean, and perform other tasks.

  • Communication Skills: Clear and effective communication is crucial, especially for taking customer orders accurately, working as part of a team, and ensuring that customer inquiries and concerns are addressed promptly and courteously.

  • Customer Service Orientation: A strong orientation towards providing excellent customer service, including the patience and ability to handle customer inquiries, complaints, and special requests in a friendly and professional manner.

  • Attention to Detail: The ability to pay close attention to details, especially in following food preparation procedures, maintaining cleanliness and hygiene standards, and ensuring orders are completed accurately and efficiently.

  • Teamwork: The capacity to work well as part of a team, cooperating with kitchen staff and other front-of-house employees to ensure seamless service and a positive dining experience for customers.

  • Flexibility and Reliability: Flexibility in terms of work hours, with the willingness to work evenings, weekends, and holidays as required by the employer. Reliability is also key, as consistent attendance and punctuality are critical in the fast-paced food service industry.

  • Knowledge of Health and Safety Regulations: Familiarity with health and safety guidelines and food handling procedures is essential to ensure a safe environment for both employees and customers.

Median Hourly Wages by Provinces

  • Overall Canada: $15.00
  • Alberta: $15.50
  • British Columbia: $16.75
  • Manitoba: $15.30
  • New Brunswick: $14.75
  • Newfoundland and Labrador: $15.00
  • Nova Scotia: $15.00
  • Ontario: $16.55
  • Prince Edward Island: $15.00
  • Quebec: $15.25
  • Saskatchewan: $14.00

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