Overview

Position: Guest service agent

Employer: Prestige Lakeside Resort Nelson

Job details

Location: 701 Lakeside Drive Nelson, BC, V1L 6G3
Salary: $15.20 to $17.20 / hour (To be negotiated)
Vacancies: 1 vacancy
Employment groups: Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors, Apprentices
Terms of employment: Permanent employment, Full time35 to 40 hours / week
Start date: As soon as possible
Employment conditions: Overtime, Early morning, Morning, Day, Evening, Shift, Weekend, Night, Flexible hours, to be determined
Source Job no.# 2064686
Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work Conditions and Physical Capabilities

Standing for extended periods, Attention to detail, Fast-paced environment, Work under pressure, Overtime required

Personal Suitability

Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability

Specific Skills

·       Assist clients with their special request

·       Manage room reservations, room cancellations, and room check-outs

·       Follow emergency procedure

·       Registering arriving guests and assign rooms

·       Answer phone queries and relay messages to intend receiver

·       Provide excellent customer service

·       Perform minimal clerical duties (e.g., emailing, filing, photocopying)

·       Balance cash, balance sheet, cash reports or any related forms

·       Calculate charges and receive payments through POS payment processing

 

Benefits:

Financial benefits

Gratuities

How to apply

By email

humanresources@prestigehotels.ca

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