Overview
Position: Guest service agent
Employer: Prestige Lakeside Resort Nelson
Job details
Location: 701 Lakeside Drive Nelson, BC, V1L 6G3
Salary: $15.20 to $17.20 / hour (To be negotiated)
Vacancies: 1 vacancy
Employment groups: Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors, Apprentices
Terms of employment: Permanent employment, Full time35 to 40 hours / week
Start date: As soon as possible
Employment conditions: Overtime, Early morning, Morning, Day, Evening, Shift, Weekend, Night, Flexible hours, to be determined
Source Job no.# 2064686
Job requirements
Languages
English
Education
Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work Conditions and Physical Capabilities
Standing for extended periods, Attention to detail, Fast-paced environment, Work under pressure, Overtime required
Personal Suitability
Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability
Specific Skills
· Assist clients with their special request
· Manage room reservations, room cancellations, and room check-outs
· Follow emergency procedure
· Registering arriving guests and assign rooms
· Answer phone queries and relay messages to intend receiver
· Provide excellent customer service
· Perform minimal clerical duties (e.g., emailing, filing, photocopying)
· Balance cash, balance sheet, cash reports or any related forms
· Calculate charges and receive payments through POS payment processing
Benefits:
Financial benefits
Gratuities
How to apply
By email
humanresources@prestigehotels.ca