Overview

Position: General manager – financial, communications and other business services (noc 00012)
Company: The International Grill Inc o/a OL’BERTA
Job details
Location(s):
• Primary: Bay A5 2409 16 Street, Didsbury, AB T0M 0W0
• Secondary: Suite 200, 1822 10 Ave SW, Calgary, AB T3C 0J8
Salary: 90.00 hourly / 35 hours per Week
Terms of employment: Permanent employment Full time
Day, Early Morning, Evening, Morning, Night, On Call, Overtime, Shift, Weekend
Start date: Starts as soon as possible
Vacancies: 1 vacancy

Overview
Languages
English

Education
Master’s degree

Experience
3 years to less than 5 years

Responsibilities
Tasks
• Oversee and manage all aspects of the restaurant’s daily operations.
• Develop and implement operational policies, procedures, and standards to ensure efficiency and consistency.
• Prepare and manage the restaurant’s budget, including revenue, expenses, and profit margins.
• Monitor financial performance and make adjustments as needed to meet financial goals.
• Recruit, hire, train, and supervise restaurant staff, including servers, kitchen staff, and support personnel.
• Create and maintain staff schedules, ensuring adequate coverage during peak hours.
• Conduct performance evaluations and provide feedback to staff members.
• Address employee issues and resolve conflicts.
• Ensure high-quality customer service and satisfaction.
• Handle customer complaints and concerns, striving to resolve them in a timely and effective manner.
• Train staff in customer service best practices.
• Collaborate with chefs and kitchen staff to develop and update menus.
• Monitor food quality, portion control, and presentation to maintain high culinary standards.
• Manage inventory and food costs to optimize profitability.
• Enforce health and safety regulations and maintain a safe dining environment.
• Ensure staff is trained in food safety procedures and compliance.
• Address any health or safety issues promptly.
• Develop and execute marketing strategies to attract and retain customers.
• Organize special events, promotions, and marketing campaigns.
• Maintain an active online presence and manage restaurant’s social media accounts.
• Negotiate contracts and agreements with suppliers and vendors.
• Manage relationships with food and beverage suppliers to ensure timely deliveries and quality products.
• Maintain accurate records of inventory levels and order supplies as needed.
• Minimize waste and control costs through efficient inventory management.
• Prepare regular financial reports for the restaurant’s owners or stakeholders.
• Analyze financial data and make recommendations for improving profitability.
• Ensure compliance with all relevant laws and regulations, including labor laws, health codes, and licensing requirements.
• Develop and execute long-term business strategies to ensure the restaurant’s growth and sustainability.
• Build and maintain positive relationships with regular customers and seek feedback for
continuous improvement.
• Participate in community events and initiatives to enhance the restaurant’s reputation and community involvement.
• Provide leadership and direction to the restaurant team, fostering a positive and productive work environment.
• Invest in staff development and training to improve skills and job satisfaction.

Supervision
11-15 people

Experience and specialization

Computer and technology knowledge
MS Office
Area of work experience
Management

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large workload
Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized

How to apply
By email: kimberly@olberta.com